Resume
Systems Engineer with a strong background in network operations, cybersecurity, business process analysis and cloud technologies. Currently building a focused path toward Cloud Solutions Architecture through AWS, Azure, automation and practical projects.
Professional Summary
Kyska Harrington
Systems Engineer with experience in network operations, information security, business process analysis and cloud technologies. AWS Cloud Practitioner and Microsoft Azure Fundamentals certified, currently focused on Cloud Computing, Automation and Solution Architecture.
Core Focus
Cloud & Solution Architecture
- Cloud fundamentals with AWS and Azure.
- Solution design, documentation and technical planning.
- Automation mindset applied to real business problems.
- Strong foundation in networks, operations and cybersecurity.
Certifications
AWS Certified Cloud Practitioner - CLF-C02
2024
Amazon Web Services Training and Certification
Verify on Credly
Education
Postgraduate Degree in Cloud Computing
2024 - 2025
Faculvale, Brazil
Systems Engineering
2017
UNEXPO, Venezuela
DevOps Career Program
2023
Ubuntu Academy, Online
DevOps fundamentals, Kubernetes, CI/CD, cloud computing, monitoring, infrastructure as code and agile teams.
Professional Experience
Customer Relationship Assistant - B2B Technical Support
03/2025 - Present
Algar Telecom, Uberlândia, MG
- Support B2B clients and small businesses with internet, telephony, firewall, cloud phone and Microsoft license services.
- Create, document and escalate support tickets according to technical and operational needs.
- Monitor customer circuits with contracted NOC services using Zabbix.
Independent Frontend Projects
2025
Freelance / Personal Projects
- Built responsive websites using HTML, CSS, JavaScript and GitHub.
- Developed professional web pages for real use cases, including service presentation, portfolios and business landing pages.
- Applied version control, deployment workflows and visual optimization for web projects.
Network Support Specialist - NOC
02/2022 - 10/2024
EdgeUno, Uberlândia, MG
- Monitored network performance, connectivity, latency and other operational indicators.
- Identified and escalated incidents affecting network availability and service quality.
- Supported operational continuity through proactive monitoring and technical analysis.
CRM System Implementation Specialist
05/2020 - 10/2020
Unicesumar, Medianeira, PR
- Implemented a CRM system to improve operational control across multiple locations.
- Supported customer service evaluation and process improvement.
- Connected business needs with practical system implementation.
Revenue Assurance Consultant
11/2017 - 10/2019
CANTV, Caracas, Venezuela
- Audited platforms and business processes across the revenue cycle to identify risks, incidents and inconsistencies.
- Performed reconciliations and functional tests for VOICE, DATA, SMS, CRM, HLR and Triple AAA platforms.
- Helped reduce operational risk by detecting discrepancies and potential fraud scenarios.
- Led the development of an internal system to optimize daily operations, acting as Scrum Master.
Information Security Specialist - SOC
06/2008 - 10/2017
CANTV, Caracas, Venezuela
- Monitored security consoles to detect abnormal traffic across CANTV, Movilnet and Caveguías networks.
- Analyzed IDS alerts and security events using Snort signatures and network investigation tools.
- Investigated web attacks, malware activity, MAC cloning and suspicious network behavior.
- Documented security procedures to improve operational consistency and incident handling.